Refund policy

Your complete satisfaction is our ultimate goal. Your item(s) should be sent back to us within 30 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of Brighton Beauty Supply and may only be refunded as a store credit. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place. This includes all packaging, accessories and manufacturer seals. We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way. Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. Please note that skin care, nail polish, hair brushes, makeup brushes and nail tools are final sale and cannot be returned due to product control and health restrictions.

Any Electrical Appliances (Blow Dryers, Curling Irons, Nail Machines, etc.) have a conditional 30 day return/exchange policy. We will issue a refund (less shipping charges) for any item that is returned "as new", meaning that it was never used and all packaging is intact. Any item that was opened and used, electrical cord is freed from its manufacturer seal or any other part of the item or the packaging is not "as new" will be refused for return/exchange. After 30 days, any defective appliance should be returned to the warranty service center designated by the manufacturer of your appliance. We only sell professional items, if items you purchase do not meet your expectations; for example: the item is too powerful, not so powerful, too hot, burns hair or other reasons that we have no control over; customer will be charged 15% of the item's price excluding shipping and handling if the purchase was made within 30 days. We do NOT accept returns after 30 days of purchase date.

Returns that are wrong orders due to customer error, customer's change of mind or for reasons not due to our error; customer will be refunded for the merchandise excluding shipping and handling cost. This rule applies for unopened, unused items only that are within 30 days of purchase. If merchandise returned that was eligible for free shipping will reduce order amount below the free shipping requirement, original shipping charge will be deducted from your total return credit before the restocking fee charges. If the return is a result of our error we'll replace the item and pay for shipping costs both ways if the purchase was made within 30 days . Credit and Exchange of wrong product will be processed only after receipt and inspection of that item. Please allow BrightonBeautySupply.com up to 10 business days to refund your account after receipt of your return. All replacements will be shipped using UPS Ground or USPS Priority Mail.

Please be aware of the above statements and carefully consider the Return Policy before purchasing any of our items. We will not under any circumstance exempt anyone from this Return Policy. If you are not sure if the item you are purchasing can be returned, please email our customer service to seek additional information.

Thank you for giving us a chance to make your life a little easier.